Account Settings

Customize your Tower experience through account settings. This guide covers all available settings and how to use them.

Accessing Settings

Navigate to Account or Settings from the main menu to access your account options.

Settings Categories

Profile

Manage your personal information:

Editable Information:

First Name
Last Name
Company (Optional)
Designation (Optional)
City
Country

To Update Your Profile:

Go to Account → Profile
Edit the fields you want to change
Click Save Changes

Appearance

Customize the look and feel of Tower:

Dashboard Layout

Control how dashboards display:

Rounded & Spaced:

Modern, card-based design
Spacing between visualizations
Rounded corners on charts
Best for readability

Rectangle & Compact:

Maximizes screen space
No gaps between charts
Sharp corners
Best for dense information

To Change Layout:

Go to Account → Appearance
Select your preferred layout style
Click Save
Changes apply to all dashboards

Chatbot Position

Choose where the AI assistant appears:

Header (Centered):

Always visible in top navigation
Easy to access from any page
Fixed position
Recommended for frequent chat users

Floating (Bottom Right):

Collapsible button when not in use
Expands to chat window on click
Stays out of the way
Recommended for occasional use

To Change Chatbot Position:

Go to Account → Appearance
Select Header or Floating
Click Save
The chatbot moves immediately

Visualization Spacing

Fine-tune chart layout:

Adjust padding between visualizations
Control whitespace
Optimize for your screen size

Configuration

Set functional preferences for your dashboards:

Currency Settings

Configure how monetary values display:

Currency Selection:

USD (US Dollar)
EUR (Euro)
GBP (British Pound)
JPY (Japanese Yen)
CNY (Chinese Yuan)
INR (Indian Rupee)
AUD (Australian Dollar)
CAD (Canadian Dollar)
CHF (Swiss Franc)
SGD (Singapore Dollar)
AED (UAE Dirham)
SAR (Saudi Riyal)

Currency Units:

Millions/Billions: Western notation (1M, 1B, 1T)
Lakhs/Crores: Indian notation (1L, 1Cr)

To Configure Currency:

Go to Account → Configuration
Select your currency
Choose your number format
Click Save
All dashboards update automatically

Data Connections

Manage your linked data sources:

View Connected Services:

See all active data connections
Check connection status
View last sync time
Manage credentials

Connection Management:

Go to Account → Data Connection
Review existing connections
Edit connection details
Test connections
Remove outdated connections

Billing

Manage your Tower subscription:

View Subscription Details:

Current plan (Free or Enterprise)
Usage statistics
Billing cycle
Payment methods

Manage Subscription:

Go to Account → Billing
View current plan details
Upgrade to Enterprise (if on Free plan)
Update payment information
View billing history

⚠️ Important: If you delete your account, your subscription is NOT automatically cancelled. You must cancel it manually before deleting your account.

Password Management

Keep your account secure:

Change Password:

Go to Account → Password
Enter your current password
Enter new password
Confirm new password
Click Update Password

Password Requirements:

Minimum 8 characters
Include uppercase and lowercase letters
Include at least one number
Special characters recommended

Account Management

Advanced account options:

Delete Account

Permanently remove your Tower account.

⚠️ Warning: This action cannot be undone!

Before Deleting:

Export important dashboards as PPTX or PDF
Save any critical data
Cancel active subscriptions manually
Review the Delete Account guide

To Delete Your Account:

Go to Account → Manage → Delete Account
Read all warnings carefully
Confirm deletion
Your account is deactivated immediately
All data is permanently deleted within 30 days

See the full Delete Account documentation for more details.

Best Practices

Security

Use strong passwords: Change them regularly
Review connections: Remove unused data sources
Monitor activity: Check for unusual access
Update contact info: Keep email current for important notifications

Personalization

Match your workflow: Configure settings to match how you work
Test appearance options: Try different layouts to find what works
Adjust as needed: Settings can be changed anytime

Data Management

Regular cleanup: Remove old data connections
Verify settings: Ensure currency and units match your needs
Update semantics: Keep data configurations current

Troubleshooting

Settings Not Saving

Problem: Changes don’t persist after clicking Save

Solutions:

Check your internet connection
Try refreshing the page
Log out and log back in
Clear browser cache
Contact support if issue persists

Display Issues After Changing Theme

Problem: Interface looks broken after theme change

Solutions:

Refresh the page
Try switching to a different theme
Clear browser cache
Update your browser

Billing Page Not Loading

Problem: Cannot access billing information

Solutions:

Check if you have an active subscription
Verify you’re logged in
Try a different browser
Contact support for billing issues

Cannot Delete Account

Problem: Delete Account button not working

Solutions:

Ensure you’ve read all warnings
Check if you have active subscriptions (cancel first)
Try from a different device
Contact support for assistance

Frequently Asked Questions

Can I change my email address?

Yes, update it in Account → Profile. You may need to verify the new email address.

Will changing appearance affect my existing dashboards?

Layout changes (Rounded vs. Rectangle) apply to all dashboards. Your data and charts remain the same.

Do currency settings affect my data?

No, currency settings only change how values are displayed. Your underlying data is not modified.

Can I recover a deleted account?

No, account deletion is permanent. Export all important data before deleting.

How do I cancel my subscription?

Go to Account → Billing and follow the cancellation process. Note: This does not delete your account.

Need Help?

Review our FAQ for more questions
Check the Delete Account guide
Contact support at support@codygon.com

Tower is a product of Codygon